Paths Not Taken

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First let me say that I have the utmost respect for my elders, I would never purposely disrespect them in any way shape or form.

BUT THIS BITCH HAD IT COMING!!

It gets kind of hectic this time of year because we receive funding from the government to assist the poor with heating and utility bills. I love helping people, it’s what I’m meant to do. The look on a client’s face after you’ve helped them is priceless. We get to help a lot of families in need and they are really great people. Then you get the people who think they are “entitled” to get help. (trust, there’s a huge difference) These are mostly young people with five and six children who are on disability to get a check, or they just don’t want to work or go to school….keep in mind our agency offers to pay for school and assist in helping them find employment. The resources are offered, we can’t force them to take advantage of it.

Anyway, I was in a damn good mood, nothing you could have done or said would have pissed me off, until I get this phone call:

EC: Good morning, how can I assist you?

Old Hag: You told me to call back today to see if I could get some funds!

EC: I’m sorry, you must have spoken to one of the other ladies, we’re booked up for this week so they must have told you to check back with us next Thursday ma’am.

Old Hag: Every goddamn time I call, ya’ll give me the same damn story. Ya’ll give funds to who the hell ya’ll want to give it to!

What the fuck, this heffa done lost her everlastin mind.

I understand that people get frustrated in times of need, God knows I do, but this old woman was off the damn chain. To make matters worse she’s one of our “regulars” who always expect to get a handout, not caring about the families who really need it.

EC: Ma’am let me check our computer to see how long it’s been since we last assisted you.

EC: Umm, ma’am we just helped you last month, I thought you said three years ago.

Old Hag: It don’t matta when the last damn time I was in there. I need my light bill paid, I got a disconnection notice.

EC: Ma’am how much is you’re bill?

Old Hag: $52 dollas.

***STARING LIKE A DEER CAUGHT IN HEADLIGHTS***

You mean to tell me, your old greasy ass gets nearly $1300 dollars a month and you can’t pay a damn $52 dollar light bill?

Anyway…………………

Old Hag: Some damn body gonna pay this goddamn bill cause they said they gonna cut me off tomorrow!

Old Hag: What yo name is?

EC: Erica

**CLICK**

No this cow didn’t just hang up on me? THIS COW JUST HUNG UP ON ME!

It was ok because I’m in a good mood. Right? Righhhhhttttt!

Phone rings again.

EC: This is Erica, how can I assist you?

Old Hag: IF MY MUTHA FUCKIN LIGHTS GET CUT OFF, YOU GONE BE THE BITCH I HOLD RESPONSIBLE!

**CLICK**

Now, I can handle being hung up on. Hell, I can handle being hung up on twice. But when you call me a bitch and that I would be responsible for a damn light bill your slack nasty greasy ass could have already paid………It’s about to be some shit, I don’t give a good goddamn how old your ass is. She was dumb enough to give me her name, so I went to look for her file from a month ago BINGO looky looky…….her phone number!

What? ya’ll thought I was going to let that shit go?

EC: Ma’am did you just call ______________________________?

Old Hag: Yeah!

EC: Let me explain one mutha fuckin thing to you. Don’t you EVER in your life call this office and commence to tell me what the fuck I will be held responsible for because you can’t get up off your ass and pay your bills like you suppose to. There are no children here and I didn’t appreciate being talked to as such. I know you didn’t expect for me to call you, but the only man I fear is GOD and God you’re not. So the next time you wanna call yourself threatening somebody, you better make damn sure it’s someone who’ll take that shit cause I AIN’T THE ONE!

AND I GOT YOUR BITCH!!!

By this time my boss walked in and heard me yelling. I told her what had happened and she took the phone. By that time I was highly pissed, the boss was trying to calm the lady down and I heard her tell the lady that she didn’t have to make a trip to the office. Hell, I walked right back to where my boss was and I told her to tell the lady to bring her ass to the office if she wanted to. She was big enough to talk shit, she’s big enough to face me like a damn woman. After my boss finished talking to the lady, she came to my office and told me that everything was taken care of and that I was right in what I did. (you think)!

I know some of you might think I was wrong in the way I handled this situation, but who gives a damn! If it happened to you, what would you have done?